Financial Aid TV helps students learn about loans, grants and federal work study programs
Tania Cabeza estimates she waited an average of 40 minutes every time she called to speak to a counselor in the CSUN Financial Aid and Scholarship Department in the weeks before beginning the Fall 2010 semester. The 34-year-old doctoral student in educational leadership said in addition to the long waiting times, she was unable to resolve her financial aid concerns even when she finally got through. “I kept getting conflicting answers with every person I talked to,” Cabeza said. In… Read more
